Effective Date: January 2025

At Holmebridge House, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [https://holmebridgehouse.co.uk/], make a booking, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

We may collect the following types of personal data when you use our website:

Personal Identification Information: Name, email address, phone number, address, and payment details (if you make a booking or purchase).
Usage Data: Information about how you use our website, including IP address, browser type, operating system, and pages viewed. This data is collected through cookies and other tracking technologies.
Communication Data: If you contact us via email, phone, or our contact form, we may collect the details of your communication.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

To Process Bookings and Orders: To confirm, process, and manage any bookings or purchases made on our website.
To Improve Our Services: To better understand user preferences, improve the functionality of our website, and enhance your experience.
To Respond to Inquiries: To provide assistance if you contact us with questions, feedback, or support requests.
To Send Marketing Communications: If you have opted-in to receive newsletters or marketing materials, we may send you updates about our services, promotions, and news related to Holme Bridge House. You can unsubscribe at any time by following the instructions in the emails or contacting us directly.
To Comply with Legal Obligations: To meet any legal, regulatory, or contractual requirements.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files that are placed on your device when you visit our site. These technologies help us track your activity on our website and remember your preferences for future visits.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who help us operate our website or deliver services to you. These may include payment processors, booking systems, and email marketing providers. We ensure these third parties are compliant with applicable data protection laws.

We may also disclose your information when required by law, to protect our rights, or to respond to legal requests or court orders.

5. Data Security

We take reasonable steps to protect the personal data you provide to us from unauthorised access, use, or disclosure. While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights in relation to your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data we hold.
Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You can request to limit how we use your personal data in certain situations.
Right to Object: You have the right to object to the processing of your data for marketing purposes or based on legitimate interests.
Right to Data Portability: You have the right to request that we transfer your data to another organisation or directly to you, in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email address or phone number].

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the revised policy will become effective when published.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us.